State of the market – Oracle and HP
There are two highly profitable businesses in the IT enterprise market: Software and Service (well – and Printing). Hardware as the basis for both becomes more and more commodity and only innovative high value and special purpose hardware promises to bring adequate profit. Nonetheless a one-stop-shop like IBM needs all three components and as you know HP and Oracle try to follow this lead by acquiring providers of the missing components (HPS-EDS (still missing the software), Oracle-SUN (still missing the service)). However they have quite different approaches how to become like IBM:
Oracle
Oracle is a software company and will always think and behave like a software company. The slogan “Software. Hardware. Complete.” clearly states the priority and also shows that they did not yet understand that there’s a third component still missing – the service. However Larry has no idea how to do hardware business and therefore Oracle tries to increase revenue and especially profit not by innovating in technology but by bundling with its software. One of the latest examples from my area of expertise is Lustre – a SUN open source product – for which they will only provide support on their own systems from the next version on. The same is true for Solaris. Furthermore every piece of SUN software that is not open source is going to cost something – like the ODF plugin for MS Office.
I wonder if they just want to fabricate a reason to drop those SUN products or if they are really arrogant enough to think everybody wants to pay premium prices for their commodity systems just to get the hands on the software. SUN had a server market share of 8% in the 4th Quarter 2009 (IDC). That makes them 4th in the market with 75% of the market owned by IBM, HP and DELL. That’s not enough to leverage an install base in any way. On the contrary – their customers will have to ask themselves if it’s worthwhile to get caught in the new, closed environment and new customers will have to ask themselves if they really should give up their freedom of choice without special added value.
Apple is quite successful with closed solutions; however they walk in the consumer market (I’ll come to that in the HP part again) and innovate on all levels including or rather especially the hardware.
Service-wise there’s only the maintenance Oracle plans to get the high profit from. The first step was to allure customers by combined hw/sw premium maintenance while ceasing the good enough maintenance story (T&M). Furthermore any third party service like Rimini Street will get attacked.
Summarizing the above – Oracle needs to get used to a lower overall margin for the company (24.05% in 2009). They try to fight it however being a one-stop-shop also means not to cherry-pick too much. Instead you have to invest a lot into development to offer high value technology. You will keep the customer with a single vendor strategy only as long as you satisfy him on all the IT levels – hardware, software and – yes – service.
HP
HP was a technology company and when IT took the consumer-path they followed it as well – in contrast to IBM. It’s a mixed blessing as it gave the opportunity for new high profit markets but also brought another low margin business as it got saturated. Actually last year the PSG had a pre-tax margin of below 5%.
A little comparison of 2009’s pre-tax income margin between IBM should show the issue HP is having with earning money – in brackets the revenue ratio:
| Business | IBM | HP |
|---|---|---|
| Hardware | 8,3% (16,7%) | 9,9% (13,4%) |
| Software | 33,6% (23,5%) | 19,1% (3,1%) |
| Service | 14,1% (55,9%) | 14,5% (30,3%) |
| Financing | 42,4% (4,0%) | 7,7% (2,3%) |
| Printing | 18,9% (21,0%) | |
| Consumers | 4,7% (30,8%) |
In total only 46,8% is HP Enterprise Business which translates into a kind of contradiction to my initial statement – HP is not striving to become like IBM anymore. They have the focus clearly on the consumer market with its lower margins.
That’s nothing you can turn around just like that, so it’s wise to rather look into the option how to expand on it and make it a profitable business again. Jean-Louis Gassée also followed up on that and shows that by buying Palm HP is trying to achieve exactly that. That’s where Apple is back in the game. Apple is the role model for high value, high margin business in the consumer market. HP may be too late for the party.
Disclosure & Disclaimer: I am an IBM employee. This postings states my own personal view and does not necessarily represent IBM’s positions, strategies or opinions.
Posted in Recht und Wirtschaft · Tags: HP, IBM, IT, Oracle, Palm

